Friday Letter 19/11/2021

Friday 19th November 2021

New SSP issued for Lipitor® 20mg chewable tablets

As of yesterday, 18 November 2021, due to significant ongoing disruption to the supply of Lipitor® 20mg chewable tablets, a Serious Shortage Protocol – SSP013 – has been issued by the DHSC.

SSP013 provides that for every Lipitor® 20mg chewable tablet prescribed, one Atorvastatin 20mg tablet must be supplied. If you have not already done so, please review the SSP and inform all necessary pharmacy staff. 

Click here to view SSP013 and all current SSPs.

If you have any questions regarding the SSPs please contact the NHS Prescription Service:


Telephone: 0300 330 1349

Serious Shortage Protocol extended – SSP05 Fluoxetine 10mg tablets

Due to ongoing supply issues, SSP05 for fluoxetine 10mg tablets (SSP05) has been extended to Friday 11 February 2022 (previously due to end 12th November).

Click here to view all current SSPs

If you have any questions regarding the SSPs please contact the NHS Prescription Service:


Telephone: 0300 330 1349

Reminder – NMS cap increased in September 2021

As part of the changes to the NMS service agreed as part of the Year 3 5-year CPCF deal, the cap on the number of NMS which can be provided increased from 0.5 percent to 1 percent of monthly prescription volume and additional bandings were included.

The increase is in addition to a number of changes implemented from September 2021, click here to view all changes on the PSNC website.

Contractors are also reminded that NMS is part of the gateway criterion for PQS 2021/22. The contractor must have claimed payments for the completion of a minimum of 20 NMS between 1st April 2021 and 5th January 2022. As gateway criterion, this must be complete for a contractor to claim for PQS – NHSBSA has published the latest NMS data for contractors to review.

Click here for more advice on PQS on the PSNC website.

Reminder: Winter Vaccines Campaign begins next week

Please be reminded that second mandatory health campaign for 2021/22, Winter Vaccines, begins next Monday, 22nd November 2021.

The campaign materials have been sent to pharmacies, if you do not receive these materials by 1st December please email with your pharmacy’s name, address and stating the campaign that you are missing materials for.

This campaign is part of the national campaign which seeks to encourage people to protect themselves and their loved ones from COVID-19 and flu.

Click here for more on the Winter Vaccines Campaign on the PSNC website.

In addition to Winter Vaccines, the following Mandated Health Campaigns have been agreed for 2021/2022.

Health campaignCampaign sponsorCampaign period
Winter vaccinesCabinet Office22 November 2021 – 31 December 2021
Weight managementOffice for Health Improvement & Disparities4 January – 31 January 2022
Smoking cessationOffice for Health Improvement & Disparities.21 February – 31 March 2022

LPC Event 30th November – AGM 2021

Following our recent emails, please be reminded that our AGM will be at the end of the month, on 30th November at City Gates in Ilford. A hot buffet will be provided from 19:00.

We will be presenting out accounts for April 2019 – March 2021, our Interim CEO Richard Brown will be giving a presentation on the future of pharmacy and our new CEO from January, Shilpa Shah will also be in attendance to meet with contractors.

For more information, accounts and forms, click here to view on the LPC website.

Invitation to hear about the national health and wellbeing offers to our primary care colleagues

NHS England and NHS Improvement would like to invite all primary care colleagues (from across the four sectors) to join an informative and collaborative online event on 25 November at 12.00pm-1.30pm.  This event will be a great opportunity to hear about the range of dedicated health and wellbeing support offers available to colleagues working across the four primary care sectors, in recognition of the current pressures and upcoming winter pressures.

This online session will also offer delegates the opportunity to contribute to the national programme of work and share their thoughts, ideas and inspirations on how we can best support the health and wellbeing of our primary care colleagues.

Please do join us on the 25 November if you can – click here to register

Medicine Alerts from this week

10:00am, 15 November 2021: Class 4 Medicines Defect Information: Slenyto 1 mg and 5mg prolonged-release tablets – distributed by Flynn Pharma Ltd, EL (21)A/29

Click here to view.

11:03am, 18 November 2021: Class 2 Medicines Recall: SANTEN Oy (trading as Santen UK Limited) and parallel distributor, IKERVIS 1 mg/mL eye drops, emulsion and VERKAZIA 1 mg/mL eye drops, emulsion, EL (21)A/30

Click here to view.

If you have any questions regarding the above alerts, please contact MHRA on

Change of telephone number – main NEL CCG (BHR) switchboard

We would like to notify you that as of 27 November 2021, the main switchboard number for NHS North East London Clinical Commissioning Group (NEL CCG) Barking and Dagenham, Havering and Redbridge will be changing from 020 3416 5905 to 0300 136 225.

It is important that all of our local pharmacists are aware of this change. We would therefore ask you to disseminate this information widely.

Calls to the old number will be diverted to the new number for eight weeks after the migration date to ensure that no enquiries are missed.

Thank you.

Reminder – BHR PNA Questionnaire 2021

Thank you to all contractors who have completed the BHR Questionnaire for their pharmacy.

If you have not already done so, please read through the following message from Healthy Dialogues and to complete your PNA questionnaire.

BHR PNA Pharmacy Contractor Questionnaire 2021

Pharmaceutical Needs Assessments (PNAs) are used to determine market entry – decisions regarding new contracts and movements of existing pharmacies – in your borough. The PNA has been a statutory duty for the local Health and Wellbeing Boards since 1st April 2014.

The London Boroughs of Barking and Dagenham, Havering, and Redbridge have commissioned Healthy Dialogues to produce the PNA for 2022-2025. Throughout the COVID-19 pandemic, community pharmacy has shown resilience, remained open, and continued to serve its communities. As well as helping us to gain a more accurate understanding of current service provision, participating in this process will give you the opportunity to inform plans for future provision of services in these boroughs.

As this is a statutory duty, we require 100% completion rate, and it is mandatory for pharmacies to complete this questionnaire as accurately as possible and return it by Monday 6th December 2021.

The questionnaire has been agreed with the LPC and should take around 20 minutes to complete. You can complete it online or return a copy to us by post or email (details at the end of this message).

Please access the questionnaire by following this link:

In addition, we are very keen to use this opportunity to learn more about your experience of the impact that COVID-19 and changes to the wider health and social care landscape has had on community pharmacy services. If you are happy to spare 15-20 minutes of your time to speak with us and expand on your questionnaire response, please email us on and we will get in touch to arrange a chat at a time that is convenient to you.

If you have any queries about the questionnaire, please contact us on the email above or you can also contact Rebecca Dew at  

We would like to thank you in advance for your support with this process.

Postal address: Dr Puja Patel, Healthy Dialogues, PNA Team, 115 Windermere Road, London, SW16 5HE


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