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Call to Action: is HEALTHWATCH England’s consumer rights important for pharmacy?

NEL LPC has taken seriously the responsibility to contribute to Call to Action consultation. We are supporting the NEL Public Pharmacy Partnership to consult local people, voluntary organisations, and the local commissioners. The LPC has and will continue consulting the public, local commissioners and the pharmacists.

We are delighted that Healthwatch England’s first annual report has called for a fundamental change to put the user at the heart of the service. It sets out a list of eight consumer rights that the public should expect:

The right to essential services
The right to access
The right to a safe, dignified, and good-quality service
The right to information and education
The right to choose
The right to be listened to
The right to be involved
The right to live in a healthy environment

We will be making use of this to structure and influence the response we send to the Call to Action team.

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