North East London Local Pharmaceutical Committee
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H Competency 3
LPC > News
Competency 3: Continuous &Meaningful Engagement with public and pharmacy users.
Activity:
*Influence on local health opinions and aspirations
*The PCT actively seeks the views of pharmacy users, carers, and the wider community.
*It makes decisions about pharmacy profession with a strong and clear mandate from the local population.
LPC Comments:
*Personalisation of health outcomes needs progressing.
*Repeat dispensing (consuming 80% of the drug budget) and a critical element of treating LTCs needs better organising to make savings and improve safety and pharmacy user convenience.
*GP block to prevent better GP/pharmacy interface to improve health outcomes needs Board attention.
*At every forum pharmacists are given the same information on prescribing issues given to GPs. They are also given MUR tips. Communication relating to MURs and clinical services needs to improve. As per ‘Improving Communication’ a BMA and NPA document.
*Patient communication relating to MURs and clinical services needs to improve
*Could use social marketing to publicise pharmacy based services.
LPC Scoring: Level 1
Competency 3: Continuous &Meaningful Engagement with public and pharmacy users.
Activity:
*Public and pharmacy user engagement:
*Engagement with Pharmacy users
LPC Comments:
*For assessment of pharmacy users involvement a strategy is needed.
*PNA plan includes involving pharmacy users.
*Repeat dispensing is a large activity that can easily be improved to benefit carers and pharmacy users with LTCs and needs attention.
*Focus on LTCs and repeat dispensing could improve pharmacy user opinions.
*Surveys for user preferred extension of services are needed .
LPC Scoring: Level 1
*The PCT can move up to Level 2 with extra support to Medicines Management team as there are capacity issues.
Competency 3: Continuous &Meaningful Engagement with public and pharmacy users.
Activity:
*Improvement of pharmacy user experience
LPC Comments:
*See above for areas in need of improvement and low hanging fruit.
*Smoking cessation and other LES contribute to improvement but a strategy would help.
*Estates strategy must include LPC and pharmacists in developing its primary care plans and share its plans with pharmacists.
*Pharmacists prescribing and introduction of minor ailments scheme could significantly help manage access to primary care services and reduce dependence on GPs' s
LPC Scoring: Level 2
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