NORTH EAST LONDON LOCAL PHARMACEUTICAL COMMITTEE

Competency 3: Continuous & Meaningful Engagement with public and pharmacy users

Activity:

• Influence on local health opinions and aspirations
• The PCT actively seeks the views of pharmacy users, carers, and the wider community.
• It makes decisions about pharmacy profession with a strong and clear mandate from the local population.

LPC Comments:

• Personalisation of services to ensure health outcomes needs progressing.
• Repeat dispensing (consuming 80% of the drug budget) and a critical element of treating LTCs needs better organising to make savings and improve safety and pharmacy user convenience.
• GP block to prevent better GP/pharmacy interface to improve health outcomes needs Board attention.
• Patient communication relating to MURs and clinical services needs to improve.
• Could use social marketing to support patients use pharmacy based services.

LPC Score: Level 2-3

Competency 3: Continuous & Meaningful Engagement with public and pharmacy users.

Activity:

• Public and pharmacy user engagement: Engagement with Pharmacy users.

LPC Comments:

• For assessment of pharmacy users involvement a strategy is needed.
• Repeat dispensing is a large activity that can easily be improved to benefit carers and pharmacy users with LTCs and needs attention.
• Focus on LTCs and repeat dispensing could improve pharmacy user opinions.
• Surveys of user preferred Service extension are needed.
• Where PCT and LA could benefit from pharmacy involvement a strategy to deliver these services in a better way are needed.

LPC Score: Level 2

Competency 3: Continuous & Meaningful Engagement with public and pharmacy users.

Activity:

• Improvement of pharmacy user experience.

LPC Comments:

• See above for areas in need of improvement and low hanging fruit.
• Estates strategy must include LPC and pharmacists in developing its primary care plans and share its plans with pharmacists.

LPC Score: Level 1

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