BD Competency 3 - North East London Local Pharmaceutical Committee

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BD Competency 3

LPC > News > Barking and Dagenham

Competency 3: Continuous & Meaningful Engagement with public and pharmacy users

Activity:

Influence on local health opinions and aspirations
The PCT actively seeks the views of pharmacy users, carers, and the wider community.
It makes decisions about pharmacy profession with a strong and clear mandate from the local population.

LPC Comments:

Personalisation of services to ensure health outcomes needs progressing.
Repeat dispensing (consuming 80% of the drug budget) and a critical element of treating LTCs needs better organising to make savings and improve safety and pharmacy user convenience.
GP block to prevent better GP/pharmacy interface to improve health outcomes needs Board attention.
Patient communication relating to MURs and clinical services needs to improve.
Could use social marketing to support patients use pharmacy based services.

LPC Score: Level 2-3

Competency 3: Continuous & Meaningful Engagement with public and pharmacy users.

Activity:

Public and pharmacy user engagement: Engagement with Pharmacy users.

LPC Comments:

For assessment of pharmacy users involvement a strategy is needed.
Repeat dispensing is a large activity that can easily be improved to benefit carers and pharmacy users with LTCs and needs attention.
Focus on LTCs and repeat dispensing could improve pharmacy user opinions.
Surveys of user preferred Service extension are needed.
Where PCT and LA could benefit from pharmacy involvement a strategy to deliver these services in a better way are needed.

LPC Score: Level 2

Competency 3: Continuous & Meaningful Engagement with public and pharmacy users.

Activity:

Improvement of pharmacy user experience.

LPC Comments:

See above for areas in need of improvement and low hanging fruit.
Estates strategy must include LPC and pharmacists in developing its primary care plans and share its plans with pharmacists.

LPC Score: Level 1

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